Understanding our terms
Welcome to the terms and conditions page for biobisan-shop.com. Please read the following information carefully as it governs your use of our website and purchase of our soapnut-based washing detergents. We're committed to providing safe, effective, and environmentally friendly products.
Biobisan - safe for people, safe for nature
At biobisan-shop.com, we believe that true cleanliness should never come at the expense of human health or the environment. That’s why we create organic cleaning products based on natural ingredients as soapberries — safe, versatile, and effective. Please use our products as directed to ensure optimal results and safety.
Need assistance?
If you have any problems, concerns, or questions about your order or regarding our products, please don't hesitate to get in touch with us at any time.
We're always here to assist you and ensure that you have a smooth, positive, and satisfactory experience with biobisan-shop.com.
Additionally, we value your feedback and suggestions as they help us grow and serve you better. Whether it's product recommendations, website improvements, or any ideas you’d like to share, we’re eager to hear from you. Your input is instrumental in helping us enhance our services and provide the best possible experience for our customers.
Returns, exchanges, and refunds policy
These Terms and Conditions are in accordance with the Latvian Republic legislation, which stipulates that the owner of an online store must specify the terms of goods delivery and return, as well as the right of withdrawal, also known as the Distance Contract (Cabinet of Ministers Regulations - (MK noteikumi).
Distances Contract
The seller of the goods offered in this Online Store, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, enter into the following Agreement:
The Seller undertakes to sell and deliver the goods to the Buyer in accordance with the Buyer's order.
Order of Delivery and Payment
The Buyer places an order for goods through this website, indicating the type and quantity of goods to be ordered. The Buyer has the option to pay for the goods using the payment tools integrated into the Online Store.
The Seller ensures the delivery of goods within 20 days after payment for the goods has been received, agreeing on the delivery time with the Buyer.
Right of Withdrawal
The Buyer has the right to withdraw from the contract within 14 calendar days from the moment of receiving the Goods by sending a withdrawal letter to the Seller. The Seller sends the withdrawal letter form to the Buyer by e-mail upon the Buyer's request.
The Buyer's duty is to return the goods to the Seller within 7 days after sending the withdrawal letter. All expenses incurred in connection with the return of the goods to the Seller shall be covered by the Buyer.
The Buyer cannot exercise the right of withdrawal if:
- the ordered goods, due to their nature, cannot be returned, or they spoil quickly or are quickly consumable;
- the ordered goods are made specifically for the Buyer according to an individual order;
Section 12, Paragraph Six of the Consumer Rights Protection Law of the Republic of Latvia stipulates that "the consumer is responsible for maintaining the quality and safety of the product during the term of exercising the right of withdrawal."
The Seller reserves the right to deny the Buyer the use of the right of withdrawal or to withhold a compensation fee if
- the goods are damaged, treated carelessly during use,
- or instructions are not followed,
- if the original packaging of the goods is lost,
- or if its packaging is significantly damaged.
Data Processing
By entering the necessary information when placing an order, the Buyer confirms that they have read and agree that the data provided by them is used so that the Seller can accept the Buyer's order and carry out the delivery of goods in accordance with the requirements of LR legislation. By entering information, the Buyer agrees that notifications related to the processing of the Buyer's order will be sent to the indicated e-mail address.